Terms & Conditions

A legal disclaimer

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By booking, purchasing, or attending classes at House of Pilates, clients agree to the following terms:

1. Bookings & Payments

All bookings, purchases, and memberships are processed through the Mindbody platform. Full payment is required at the time of booking.

2. Cancellations & No-Shows

Clients must cancel within the cancellation window stated in the Mindbody app (6 hours notice). Late cancellations or no-shows may result in the loss of class credit or applicable fees.

3. Memberships & Packages

Memberships and class packages are non-refundable and non-transferable. Expiry dates apply as stated at purchase and cannot be extended unless approved by management under exceptional circumstances.

4. Studio Conduct

Clients are expected to arrive on time and respect instructors, staff, and other members. House of Pilates reserves the right to refuse entry or terminate participation if conduct is inappropriate. Grip socks are a Must at all times.

5. Health & Responsibility

Clients confirm they are physically fit to participate in classes. It is the client’s responsibility to inform instructors of any injuries, medical conditions, or pregnancy prior to class. Participation is at the client’s own risk.

6. Liability

House of Pilates is not liable for any injury, loss, or damage sustained while on the premises or during participation in classes.

7. Changes to Schedule

House of Pilates reserves the right to modify class schedules, instructors, or studio policies at any time.